Shipping & returns
SHIPPING
Deliveries are made during office hours on working days.
Your orders are processed within 1-3 working days. During busy periods, your order may take us a bit longer to process. If this is the case, you will be notified via e-mail.
Please note that delivery times are indicative only and do not include processing time nor custom management delays.
Metropolitan France
Standard: 2-4 business days with Colissimo.
Express: 1-2 business days with UPS or DHL.
Free Standard Shipping in orders above 200EUR.
European Union (excludes overseas territories)
Standard: 3-8 business days with local postage.
Express: 1-3 business days with DHL.
Free Standard Shipping in orders above 300EUR.
International (non-EU)
Standard: 3-15 business days with local postage.
Express: 2-4 business days with DHL.
BORNEO is not responsible for any custom charges, duties, local taxes or fees that you may incur due to the international shipment. These charges are the sole responsibility of the customer.
BORNEO is not responsible for any delays that may occur in transit.
Please note that Standard shipping is only available for parcels under 2kg.
RETURNS
Returns are accepted within 14 days of delivery.
To qualify, items must be unworn with all original packaging. This includes hygiene liners and tags untampered and still attached.
E-mail: return@borneo-paris.com to coordinate the return.
Note that all returns are required to be shipped to our location in France at the customer's expense.